It's unfortunate when you receive a dispute, but you have a few options to try to have it overturned. Contact the Customer If you have contact details for the customer, you can get in touch with them to understand the reason for the dispute. It’s possible (maybe even likely) that the customer simply did not recognise the transaction; contacting them...

With Payment Plans, customers can place an order and pay only a fraction of the total at the time of purchase. Their credit card information will be stored and the customers will be billed automatically on certain future dates until the entire balance of their order has been paid, at which point they will receive their tickets.  Video Tutorial   Set...

The Settlements page displays all ticket sale payments issued by Leap, as well as debits to your bank account initiated by Leap (for refunded tickets, etc.). Settlements The Settlements screen will show a list of all payments issued, along with the following information for each: Payout ID  Date Issued Batch Range (Date Span) Total Amount Method Ref...

Hidden ticket types do not display on the event page; the idea is that they can either be used for box office-specific tickets or bundled with other tickets to avoid them being purchased separately. They are also useful if you wish to issue complimentary tickets to VIPs and would like the ticket to display different information. Hidden ticket levels...