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Ticket & Order Maintenance

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    • Cancel an Order

      Please note: This article is intended for event organizers who use their own merchant account to process sales. If you are...

      July 24th, 2025 38 views 0 likes

    • Swapping General Admission Tickets

      Swapping tickets (GA and Reserved Seating) is done by admin users, not by customers. For information on self-service ticket exchanges,...

      July 24th, 2025 40 views 0 likes

    • Swapping Reserved Seating Tickets

      Swapping tickets (GA and Reserved Seating) is done by admin users, not by customers. For information on self-service ticket exchanges,...

      July 24th, 2025 36 views 0 likes

    • Unpaid Orders / Group Sales

      Unpaid Orders / Group Sales is a special permission. Please contact support for information about this permission set.   Group...

      July 24th, 2025 30 views 0 likes

    • Apple Wallet

      Wallet is an Apple iOS app that stores barcodes for event tickets, boarding passes, and other items. Activating Wallet for...

      July 24th, 2025 31 views 0 likes

    • How to search using Barcodes

      Follow these steps to find an attendee using their barcode number. Steps Go to Events at the top of your...

      October 22nd, 2025 29 views 0 likes

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