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Ticket Scanning

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    • Getting Started with Scanning

      Redesign 2026 Please note that Axess is currently undergoing a redesign across both iOS and Android platforms. While you may...

      Updated August 10, 2026 1253 views 0 likes

    • Axess Settings

      This section allows you to adjust the behavior of the Axess scanning app. Android       iOS    ...

      Updated August 13, 2026 1049 views 0 likes

    • Scanning Tickets

      Download Your Tickets Before you attempt to scan, please make sure you have followed all of the instructions in section...

      Updated August 7, 2026 693 views 0 likes

    • How To Search For Customers

      Use the Search tool to locate scan data for customers, attendees, orders, tickets, products and barcodes. After locating an order,...

      Updated August 7, 2026 902 views 0 likes

    • Scanning with a Linea Pro Attachment (iOS Only)

      Axess supports the Linea Pro 7 on iOS only. This article covers setup, scanning, and troubleshooting for Leap sellers using...

      Updated August 7, 2026 466 views 0 likes

    • Scan Statistics

      This section displays a quick snapshot of helpful information about all downloaded events, as well as the number of successful...

      Updated August 7, 2026 645 views 0 likes

    • Scanning FAQ & Troubleshooting

      How Do I Charge My Device? You can charge your iOS device with an appropriate USB cable. However, if you...

      Updated November 3, 2025 1025 views 0 likes

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