About The Form

The customer contact form is part of a new set of options that provide organisers with tools to enable their customers to contact them. 

These options include the following: 

• organiser website
• organiser phone number
• organiser mailing address
• And the contact form itself

Customers can complete the contact form to send a message directly to the organiser, which will be delivered to the email address provided by the organiser. The form asks for an email address from the sender, which gives the organiser a way to reach back out to the customer as needed.

Where Does the Form Appear? 

The form itself is an independent page. However, the form is accessible via the Contact Us link. The link is embedded in a block that surfaces any contact info the organiser has provided. (If the organiser has provided no information for a particular field, that field will not appear.)

How Do I Manage the Form? What About My Contact Info? 

Both the form and the organiser contact info are managed on the same page in the Manage section. 

Once you click Manage on organiser Contact it will take you to the screen below. The page provides the following options:

• Enable Contact Form - Show or hide a link to the contact form on event pages.
• Destination E-mail - The email address where all submissions to the form will be delivered.
  • Note: You must use a verified email address to successfully enable the form. Follow the on-screen instructions to start the email verification process from this page.
  • Include link to the contact form in receipt email. 
  • Show or hide the Contact Us link in all order confirmation emails delivered to customers.
  • Enable Website - Show or hide the organisation website URL provided on this page. 
• Enable Mailing Address - Show or hide the mailing address provided on this page.
• Enable Telephone Number - Show or hide the phone number provided on this page.

What Does the Contact Form Look Like When Customers Click the Link?