The report builder consists of two primary pages: the report configuration, and the report viewer. After you’ve selected a report preset from the Reports Overview , it’s time to prepare the basic information about your report on the configuration step, displayed as a window on a new page. In this step, select the event(s) and the desired date range ...

Customer Info Page The left column of each Customer Info page displays the customer's name, address, phone number, and email address. Each field can be edited by clicking the pencil icon to the right of the information. The text box below the customer information can be used to make notes about the customer, which will be saved to the Customer Info ...

Please note: This article is intended for event organizers who use their own merchant account to process sales. If you are interested in processing sales with your own merchant account, please contact support . If you have purchased tickets from ShowClix and have a question about your order, please call our Customer Care Dept at 1-888-718-4253 or em...

This article will guide you through the specifications and best practices for utilizing image assets on our Event Listing and Checkout layouts.  Background Image This image fills the page's background. Background images should have a low contrast so the overlaying text is readable. Busy photos, portraits, and pictures with text or logos are not acce...

Payment information, including all settlements and reconciliations, is located in the Reports Section. You can access this by selecting Reports at the top of your screen in the admin.   In the left column in the Reports tab, you'll see Payments & Invoices. This page provides information about your ShowClix billing and payments. If Leap processes...

Event Ticketing offers a WYSIWYG editor, allowing you to build the perfect event page that fits your brand. Use the key below to help you understand the WYSIWYG icons. Format the text using various elements - bold, italics, etc. Preview your layout Increase/decrease indents Insert or remove a link Add an image Embed a video Insert a horizontal line ...

Use the Search tool to locate scan data for customers, attendees, orders, tickets, products and barcodes. After locating an order, you can view the current scan status and manually check tickets in or out. Tap the Search field and enter any of the following information to locate the ticket(s): Customer Name Name on Ticket / Attendee Name Confirmatio...

The following article shows you how to create a complimentary coupon you can distribute to VIPs or special guests to gain access to free tickets. Step-by-Step Instructions Once you have successfully logged in, select the Manage button from the menu bar at the top of the screen. Select the Add Coupons button in the middle of the window. Select Coupon...

Our Implementation team hosts monthly webinars on a variety of topics. Click here  to register for our next webinar! Reminder ShowClix is soon to be Event Ticketing! Your payments, login, and overall experience with us will remain the same.   Leap Feature Highlights   Event Listings Refer to: Event Listings Editor   Settlement & Reconciliation R...

Event Listings for Series allows customization to highlight specific days on the calendar and add messaging for those days.  Special colors on particular calendar days provide a visual queue to customers that there is something unique about that day of the attraction, and selecting that day will reveal that extra bit of detail.  This feature is excl...

Follow these steps to troubleshoot common issues with the BBPOS WisePOS E.  Internet Connectivity Both the EMV and computer need to be on the same network.    Hardline connections: Ensure that they are on the same network. Hard-line connections are always recommended.  If you can only hardline one, it is recommended to hardline the computer and put ...

When you visit the Reports section of your dashboard, you will find the Reports Overview page. This page provides several options (known as Report Presets) organized by report type. The page also lists your queued reports and saved reports. Report Types The different types of reports exist to guide you in a general direction to find the information ...

A total redesign of our customer search engine has accompanied the new Segments feature. While some of the changes are merely aesthetic, the search now permits deeper search queries and more useful details when browsing a list of customers. Customer segments are excellent for marketing and show you a list of customers that fit the chosen conditions....

Customer Segments are groups of customers, organized by common parameters you can establish. The creation of these segments has been included with an overall redesign of the Customers section in the Admin. The new section allows better filtering and sorting options, as well as the ability to export a CSV of a particular segment. Please note: This fe...

Delayed delivery of electronic tickets is an option to delay customers from accessing their tickets until a specific date/time or one relative to their event's start time. Delayed delivery is only available for digital ticket delivery methods (E-Ticket, Print at Home, Mobile). Please contact our support team to ensure E-Tickets are enabled for your ...

The Questions admin item provides access to all of your questions, allowing you to apply or export reports for multiple questions at once. You can also manage and apply questions on the Event Overview for any upcoming event.  Did you know? You can arrange the questions in your desired order by simply dragging and dropping them.   Assign Questions Wh...

"Do you need more time" is only supported with Event Listings .   Don’t let hesitation lead to lost sales—give your customers more time to complete their purchases while creating a sense of urgency. With the Extended Cart Timer feature, you can customize the reservation window for ticket buyers, ensuring they have ample time to finalize their orders...

Unpaid Orders / Group Sales is a special permission. Please contact support for information about this permission set.   Group sales are also known as an extended reservation and allows customers to place an initial order, make at least one payment less than the total amount of the order, and then save the order to be revisited and completed later. ...

Adding products such as, merchandise or other items allows you to sell these directly from your event page, as an add-on during the checkout process, or as part of a Bundle . Event Ticketing does not process or send your items. Products must be added to an event/package to be sold. Coupons do not work with products.   Please note: If the product fea...

Reviewing Submissions As your applicants complete their responses to an application form, you will see a notification displayed at the top of the page for that form.  Click the link in the notification to access the submissions you haven't reviewed yet. You can also move your cursor over the View Submissions drop-down menu and select to view pending...

Enable Social Settings in your Event Ticketing account to promote social media sharing from your event listings. Enter your event’s Twitter handle, Instagram account, and a custom event hashtag. You can also enable the RSVP feature to allow your ticket buyers to RSVP to your Facebook event. Additionally, enable the “Tell Your Friends” prompt to enco...

Printing Existing Orders To print the thermal tickets for an existing sale, you will first need to open the Sale Details in the admin (see “Customers” section of this document). When viewing the Sale Details, click Print Thermal Tickets. Batch Print Will Call Tickets Before each event, you are able to print the tickets for all Will Call orders in a ...

Use Meta Ad Tracking to measure the success of your Facebook advertising campaigns by integrating your tracking code with your event listings. Helping you get the most out of your social budget, Facebook Ads will track your conversions, optimize ads, build targeted audiences, and assist with re-marketing efforts. Implementing this pixel into your we...

About Event Packages An event package is often a group of tickets for multiple events sold together as a single item in a transaction. Event packages may also include products (e.g., merchandise) as a single item. Packages are sold on dedicated pages, which list all available packages for the included events. Common examples of event packages includ...

Utilize Bing & Microsoft Ads to implement paid search and display ad campaigns, boosting your ticket sales and tracking performance by integrating the conversion code with your event listings.   We recommend using Bing & Microsoft Ads in addition to Google Ads, as it helps you reach a broader market. Without Bing & Microsoft Ads, you are...

The final step allows you to customize the design and content of the classic-style event listing page. Description - Enter additional event details or add other content, such as flyers, photos, videos, etc., to the event page. This field supports basic HTML for editing font sizes and embedding content within the designated area. (Refer to this HTML ...

This is a quick guide to help you process basic ticket sales in Box Office . Credit card mag-stripe (swipe) transactions are no longer supported for any events, regardless of merchant or payment processor. Mag-stripe technology is outdated and does not meet current security standards. If you need to accept card payments on-site, contact your merchan...

About Top Cities Located in the Reports section, Top Cities gives you a visualization of your sales by location, sorted by city, state, or ZIP. By default, Top Cities displays a map featuring the top ten cities with the strongest ticket sales across all your events. Using the controls and your cursor, you can navigate around the map to explore other...

With Email Campaigns, you can create emails to deliver to your customers. Send promotional emails to past customers or instantly reach out with urgent information to the customers about an upcoming event. This feature lives under the Marketing tab at the top of each admin page. Selecting an Email Type You can send two types of email campaigns to you...

Please note: This article is only for organizers who use the Facebook Ads platform. Due to Apple’s iOS 14.5 privacy update and Facebook’s   Aggregated Event Measurement in response, if you want to receive ticket purchase data inside your Facebook Ads account, you will need to implement Classic Embedded Checkout. Classic Embedded Checkout can pass th...

Inventory The second page of the event setup allows you to add and edit ticket inventory and price levels. Inventory Setting Enter the maximum total number of tickets available for this event across all ticket types and price levels. Capacity Settings - Designate the maximum capacity for the event. Using the dropdown selector, choose either Use Venu...

To start with Service Fee Allocations, navigate to the Settings tab in the top right of the Admin, select Organization, and then Service Fee Allocations.  If you don't have access to either the Organization module or the Service Fee Allocations page, please contact support, and we can update your access.  Note: If you currently cover all fees for yo...

Step 3: Options The third page of the event setup allows you to fine-tune your event with detailed settings. Delivery Methods - Select the event's available options for ticket delivery. Customers can choose from Mobile (delivered via SMS text message), Print At Home, or Will Call.  Optional: Click Add a Description to provide additional information ...

Using an event's advanced settings, modify various customer-facing features, including your event listing, checkout process, and print-at-home tickets.  Common event customizations include (but are not limited to): Hiding price ranges Disclosing service fees Additional email receipts Custom confirmation/receipt email text Disabling the 'send reminde...

Please contact our support team if you are interested in adding additional fees to your events.   Additional Fees (per ticket) is a flexible framework for adding fees at the partner, seller, event, order, or ticket level. Per ticket additional fees can be set up on Step 3 (Delivery & Fees) of event creation.  Fees can also be accessed in the adm...

Scheduling when a price level changes status is a great feature that allows organizers to manage Ticket Price Levels effectively. This feature automatically disables or activates a price level when a specific date is met.  This is best used for creating Pre-Sale or Early Bird tickets.   Step 1: Select the Events tab at the top of the admin. Step 2: ...

The Timeslot Buyout feature allows guests to reserve an entire timeslot with a single click. Designed to support attraction experiences, this tool enables venues to offer exclusive time slot reservations. When a buyout is selected, standard admission options for that timeslot are automatically removed from availability, ensuring accurate inventory c...

The following article will demonstrate how to add a user to your Event Ticketing account. From there, you can limit access to various features, including customer information and reports.  Log in to your admin account. You can use the email and username you have chosen or assigned by your Leap representative.  If you have forgotten your password, se...

After completing an order, you will be presented with a Receipt Page. Confirmation ID - The Confirmation ID is a unique sequence of letters and numbers that are unique to a specific order. If a customer has questions about their tickets, the Confirmation ID is the best way to reference the order. Order Details and Totals - An overview of the ticket ...

The Event Overview displays important information about your event. To visit an Event Overview, click the Events section in the Admin and then the View icon (or the event title). The following options are available on each Event Overview: Edit - Using the dropdown selector, edit any details associated with the selected step. Delete - Remove the even...

The Custom Fee functionality allows you to set custom fees for a specific event or an entire seller account.  Custom Fees can be used for any event-specific use case, but it is for anything that needs to appear as a separate line item in your orders. Tip: Taxes are an everyday use case for custom fees.   Configuring Custom Fees - Seller Level From ...

About Reserved Seating Venues Since our team manually builds reserved seating venues into our system, we request that our clients submit a request for the setup of a reserved seating venue. Requests for reserved seating charts must be submitted at least 2 weeks before scheduled on-sales. Please contact support if you are interested in selling ticket...

The Stripe M2 payment reader is a compact device that enables you to accept various payment methods, such as credit cards and mobile payments, by connecting to our mobile Box Office via a smartphone or tablet. The M2 is compatible with both iOS and Android devices. The M2 is only compatible in the United States.   Getting Started with the M2 Make su...

Overview The WisePOS E, manufactured by BBPOS, is an Android-based smart POS system with a 5-inch display that supports PIN entry on screen. It connects to your web-based or mobile point of sale (POS) application via Wi-Fi. Similar in size to a smartphone, the WisePOS E can be used in-store as a hybrid countertop and handheld reader. It supports EMV...

Automatic coupons are used to provide a discount when the total face value of tickets selected reaches the designated amount. For example, if you offer a $5.00 discount on orders of $100.00 or more, a customer receives the $5.00 discount once the order reaches $100.00 (not including fees). Step-by-Step Instructions Once you have successfully logged ...

An important note about refunds: A refund cannot be processed against a credit card payment until the funds have been settled. This process may take up to three (3) business days after payment, depending on the payment gateway used. You may still submit the refund, and the system will process the refund after the funds have been settled. You will be...

Inventory filters were built for the Event Series calendar in our checkout flow.   The inventory filter is a ticket selection menu, also known as a “ticket picker,” that is added before the event series calendar. When a customer visits an event series with this feature enabled, the modal displays this ticket menu above the calendar, prompting them t...

Use Google Tag Manager to track data and integrations within your Google web container on the Google Tag Manager Platform. It is not possible to use Google Tag Manager with Embedded Listings .   Getting Started You must have a Google Tag Manager GTM ID. Click here for more information about Google Tag Manager. Google Tag Manager presents a data laye...

Mass Checkout is a helpful tool for the mass checkout of attendees. As an event organizer, you have the option to check out all attendees or only attendees under a specific price level. This feature is excellent for events that run for multiple days. You can mass-checkout the patrons at the end of the day so that customers can still reuse the ticket...

When do I receive my ACH deposits? ACH payments are processed on Wednesdays. Usually, these payments will be made to your bank account on Thursday morning. In the event of a banking holiday, payments may be delayed.  US Banking Holidays: https://www.frbservices.org/about/holiday-schedules Please get in touch with support if you have questions. Where...

What is Agent? Agent is not available for Event Series.   Agent is your always-connected assistant. Built as a simple automation tool, Agent has a broad spectrum of possibilities. At its core, Agent automates actions in your account. Many of the options Agent offers are actions you can complete yourself (and probably do so regularly). The crucial di...

Refreshing your browser cache helps ensure you’re loading the most up-to-date version of a webpage. If you’re having trouble viewing new changes or updates, try the steps below for your browser. Chrome Desktop On your keyboard, press Ctrl + Shift + R (Windows) or Command + Shift + R (Mac). Alternatively, select the three-dot menu in the top-right co...

The Manage tab stores special features that you can add to each event. Click the links below to go to specific articles about each feature. Questions : Create custom questions and waivers to ask at checkout Coupons : Create discount, comp, and other types of codes Venue : Create the basic information for your venue Templates : Create a template for ...

From the main scanning screen, tap the gear icon to access Scanner Settings. This menu allows you to adjust basic settings on the fly quickly. Checkout Mode - Turned off by default, this setting will make the device check tickets OUT rather than IN. Flashlight - (Supported iOS devices only) - Turned off by default. This setting activates the flashli...

This section allows you to adjust the behavior of the scanner. We recommend leaving all of these options at the default setting unless otherwise instructed. Main Settings User / Gate - This indicates the current user account that is signed in using this scanner. Tap to see all users under your account. You can use this menu to select a different use...

To start your Redeam integration, you'll need to coordinate with the Redeam team and your Leap Sales Representative to include the integration in your Leap contract. Once these steps are completed, contact support to activate the third-party integration. Please ensure you have an existing agreement with the OTA you plan to connect.   What is Redeam?...

Tracking Tags are codes used to monitor sales from different campaigns. A URL with a tracking tag applied will look something like this:  Classic: https://showclix.com/ event /[event_shortname]/tag/[Custom_Tag] Event Listing: https://showclix.com/ tickets /[event_shortname]/tag/[Custom_Tag]   All completed transactions from tagged URLs are recorded....

The link to your event can be found at any time by clicking View Online on the Event Overview. The event page URL can be edited in Step 1 under Event Details. In The Admin Click Edit while on the event's dashboard page The event will open up in a separate browser tab Event Overview Page The event URL is displayed on the event overview page: Event De...

Groupings allow you to merge rows that share characteristics into a single row and automatically calculate the total for all numerical values. For example, if you added a grouping for the Payment Method column in a Tickets report, you would see the total cost and total live tickets for each payment method. Another example: Let’s say you wanted to kn...

If you are interested in using the talent feature for your events, please contact our support team.   Method 1: During Event Creation On the first step of your event creation (Details), you will see a block at the very bottom of the page called "Talent". Click the + Manage Talent button and search for the artist/comedian you want to add to your even...

To access the Admin: Visit http://admin.showclix.com Enter your email address and password Click Log In If you do not know your password, click Forgot Your Password? and enter your email address. You will receive an email with instructions to reset your password. You must use the same address registered with your account.   If you do not know the em...

We can help you add new ads to your ticket layout. Please send the images according to the specs below to our support team.  Requirements for the left and right ad images: File Size: Exactly 500px (pixels) for the width and height File Format: Save for Web > PNG 8  Direct download link to send to your designer: Ticket Layout PDF   Logo Add your c...

If you are currently experiencing or begin to experience Sidekick issues, please delete the existing application and download and install the latest version.  Note: After downloading and installing, a CPU reboot may be necessary for successful operation.   Sidekick is an application that helps you print thermal tickets. The application runs in the b...

The following article will demonstrate how to adjust an admin user's permissions. Most parts of the admin will require a level of permission to access. You can restrict access by removing permissions for the user you'd like to limit access to.  Updating Permissions Log in to your admin account.  Use the email and username you have chosen or assigned...

Select My Seats is a feature that generates an interactive map during the checkout process, which allows customers to select specific seats. Activating Select My Seats You can enable the feature on a new or existing reserved seating event.  Details Set the Seating Type to Reserved Seating (only usable if a reserved seating chart for your venue has b...

Linea Pro is a legacy device, and support is limited.   Download Your Tickets Before you attempt to scan, please ensure you have followed all of the instructions in section 1,  Getting Started with Axess / Device Setup . Activate the Scanner Tap LAUNCH SCANNER to open the main scanner view. You can also tap the square target icon at the top right to...

This article explains how non-profit clients can collect donations independently of ticket sales. There are a few options to collect donations successfully: Price Levels Create an event with a donation price level that is Pay What You Want. Create an event with tiered donation prices as price levels or products (ex: $10, $25, $50, etc. as regular pr...

Overview Enterprise offers various Rest APIs for third-party integrations or client internal data reporting needs. These APIs can be found at  https://technically.showclix.com/  Note: As of 2017, the original Legacy API V1 is no longer being developed.  The API V1 will remain maintained until an end-of-life date is set.  Since 2017, Enterprise has ...

Swapping tickets (GA and Reserved Seating) is done by admin users, not by customers. For information on self-service ticket exchanges, processed by customers themselves, please see our Exchange help article.   The ticket swap permission is set by client support. If you do not see this feature in your account, please contact support  for information....

Creating a Pre-sale Coupon can be extremely useful if you want to distribute tickets before the sale date to a specific group of people or individuals, such as your mailing list. This will make the event page “code-protected”; customers will need to enter a valid code to proceed to checkout. Tip Create a pre-sale code to test your event before makin...

How Do I Charge My Device? You can charge your iOS device with an appropriate USB cable. However, if you are using a Linea Pro, the sleeve and your iPhone or iPod touch utilize separate batteries. Therefore, each device needs to be charged to work correctly.  The Linea Pro is a legacy device, and support is limited.   To charge both devices simultan...

About The Form The customer contact form is part of a new set of options that provide organizers with tools to enable their customers to contact them.    These options include the following:  Organizer website Organizer phone number Organizer mailing address And the contact form itself Customers can complete the contact form to send a message direct...

Frame Load Interrupted - Error Message in Box Office App (iPad) The Box Office app must be added to the list of 'always allowed' apps. Follow the official Apple guidelines. iOS 18: https://support.apple.com/en-ca/guide/ipad/ipad37239c84/18.0/ipados/18.0#iPad92253c72 iOS 17: https://support.apple.com/en-ca/guide/ipad/ipad37239c84/17.0/ipados/17.0#iPa...

Leap Merchant Services is our next-generation payment solution, powered by Stripe's best-in-class technology. It's easy to use and saves you time, so you can focus on delivering results for your organization. Competitive rates with a simplified pricing model, quick payout times, and a less complicated settlement process mean you have more control ov...

Security & compliance information about the Event Ticketing platform is available here: Security Guide. The Event Ticketing privacy policy is available here. Information regarding Two-Factor Authentication is available here: Two-Factor Authentication...

Contact Information 1-888-718-4253, opt. 3 clients@leapevent.tech   The Client Support Team serves all clients by providing email, live chat, and phone support weekdays, Monday–Friday, from 9 AM–6 PM EST.  Live Chat Live chat is available by clicking ? option. Select this option on the bottom left of each page of the admin and select Chat with Clien...

Whether you built a report from scratch or used a report preset, the report viewer will always display an initial set of columns when you load a new report. On the left, you will see a list of column categories. Within each category is a long list of available columns for this report type. Columns featured in your current report are highlighted in g...

The admin is the central hub for your account. The Admin is divided into several sections, represented by the following tabs: Dashboard Events Manage Marketing Customers Reports Box Office Agent When you sign in to the Admin, you will be taken to the Dashboard page. Select a section from the menu at the top of the page to access and edit events or r...

Swapping tickets (GA and Reserved Seating) is done by admin users, not by customers. For information on self-service ticket exchanges, processed by customers themselves, please refer to our Exchange help article.   Note: Swapping permission is set by client support. If you do not see this feature in your account, please contact support for informati...

Coupons are used to access or trigger special offers in Event Ticketing. There are five basic types of coupons:  Discount Presale Automatic Complimentary Reserve Coupons do not work with Products .   Coupons can be created in the Manage section, and you can assign coupons for an event while on the Event Overview page. The options on this page will a...

  Additional Event Info is a feature of Event Listings only, and is only relevant for Series Child Events. Text is limited to 120 characters. Additional Event Info supports text entry only; HTML and text styling are not available.   Additional Event Info allows you to display informational text for a specific time slot/child event on the customer-fa...

The following article shows you how to create a discount coupon you can distribute to VIPs or special guests to give them access to discounted tickets. Discounts can be set as a percentage off the ticket price or a flat amount off the ticket price. Configuring Discount Codes Once you have successfully logged in, select the Manage button from the men...

The Dashboard is the engine room for your ticket sales; it's where you can put events on sale, make changes to those events, view reports, and access our promotional tools. The Dashboard has 7 main areas designed to make it as easy as possible to navigate to specific features.  Dashboard - The admin dashboard gives you a snapshot of your events on s...

The different types of reports exist to guide you in a general direction to find the information you need. For example, if you’re trying to balance your accounts, you’ll probably want to check out the Financial Items reports. Looking for extensive details about all your recent sales? Try the Orders reports. We offer eight report types, as well as th...

Invite a list of guests to take advantage of special offers or pre-sales with an email from our system, which delivers the event link tagged with a unique code granting presale access. Since invitations work by generating and tagging unique presale codes, the event must be in presale mode in order for it to work as intended. Please note: The invitat...

A mass refund is an automated refund of many full or partial orders under one seller account. The tool enables event organizers to submit mass refund requests through the admin. This tool replaces the need to email an account manager to submit your refund requests. If you use Leap Merchant Services, please continue to submit single order requests to...

Use Segment to collect customer data from your event listings with one API, and send it to hundreds of tools for analytics, marketing, and data warehousing.   Segment allows you to connect, standardize, and activate all of your customer data in a single API. Build customer personas, easily transform and load customer data, and power your growth with...

The Listings block on Event Overview will display all of your listings for a particular event. For each listing, you’ll see some information and options: Title and URL - The title and complete URL for the listing. Click this section to open the live listing in a new tab. Stats - Basic metrics about the listing. Includes total tickets and orders sold...

Floodlight is the conversion tracking system for Google. All of Google’s marketing properties can use Floodlight, and you can use a single set of tags to track all of your Google conversions. Like most other conversion tracking platforms, Floodlight uses tags to track all activity on your website, along with reporting features to add data to the con...

Thermal printing uses heat instead of ink to print tickets for sale at outlets or at the door of an event. Leap offers thermal printing for clients who request it. Thermal Basics You can use a thermal printer for the following actions: Print existing individual sales from the Sales Details page in the Admin Batch print will call tickets Print new sa...

Tixel is a fan-to-fan marketplace for tickets, built with organizers in mind. How the Resale Integration Works Depending on how tickets have been issued, fans will visit tixel.com/sell and be pointed in the right direction to list their ticket.  Tickets will be validated against an API call at the point of listing to ensure the tickets are valid (ha...

The percentage (0-100) of the per-ticket service fee you would like to pay when selling tickets online. If you pass the entire service fee to the customer, set this as 0%. If you wish to cover the service fee, set this to 100%. Sellers have the option to cover some or all of the service fees on a ticket. This is determined in the event set up proces...

The Snapchat pixel is a piece of JavaScript code that helps measure the cross-device impact of your campaigns. You will be able to see how many Snapchatters take action on your website after seeing your advertisement. Snapchat Pixel is compatible with Event Listings only.   Getting Started You must have your Snapchat pixel ID. Learn how to create a ...

Use Google Ads to implement paid search and display ad campaigns to boost your ticket sales, track performance, and create remarketing lists for future campaigns by integrating the Google Ads Global Pixel code with your event listings. Get in front of more potential customers as they’re searching for businesses similar to yours on Google Search. Goo...

We have made various updates to our Box Office, bringing more product features and added security for your transactions. These updates may affect some organizers' ability to complete credit card transactions. Here’s what you need to know! Magnetic stripe (“magswipe”) devices are no longer supported. Here are several alternative options if your organ...

Creating Your First Task Agent can be accessed from the admin's main toolbar. On the Agent Tasks menu, click New Task to get started. Select a Rule and Action First, you'll need a rule.  Select from the available rules (explained in Agent Rules ), and add it to your task, which will appear as a preview at the top of the page. Think of the rule as th...

💡Download our Axess U9000 Manual   Device Setup Press and hold the button on the top left side of your device to power it on. Wi-Fi and Timezone Connect the device to Wi-Fi and set the time zone by pressing the three dots in the top right corner of the screen. Axess Setup Select Events Select your event(s) press Download Tickets for [x] Events. Filt...

Upsell is a feature that allows sellers who are selling multiple events concurrently to encourage their customers to add additional events to their order. This article covers upsells using Classic Checkout. For Event Listings: Upsells with Event Listings.   Customer Experience Upsell occurs on the order confirmation page under a section labeled Add ...

To pause sales from the event dashboard, click the three dots menu next to the event you're stopping sales for and select the Pause Sales option. This will prevent any further ticket sales.  If you'd like to turn your sales back on, select Resume Sales on the banner above the event, or from the same three dots menu, select Resume Sales If you're sur...

Customer segments allow you to segment customers based on matching criteria, such as location, tickets purchased, event attendance, average spending, or over two dozen other parameters! Along with the ability to create and save these segments, we’ve redesigned the process for searching and filtering your customer list. How to Search and Filter Custo...

The point of sale and box office software are designed to efficiently process ticket sales through various channels, including phone, in-person, email, and mail order, ensuring speed and security.  The Box Office section in the Admin is visually distinct, with its menus and navigation, providing a dedicated space. This self-contained point-of-sale s...

The Event Series Scheduler is the ultimate solution for Event Organizers of large event series and timed entry attractions. With the Event Series Scheduler, you can easily create customized event schedules in minutes, with flexibility for exclusions, unique recurrences, and more. Say goodbye to tedious edits and hello to hassle-free event planning. ...

About Bundles A bundle is often a group of tickets for the same event sold together as a single item in a transaction. Bundles can also include products (e.g., merchandise) sold with tickets as a single item. Bundles differ from event packages in that packages are groups of tickets to multiple events sold together. Important Considerations It is not...

Our integration with Impact.com allows for tracking and attributing influencer sales associated with Impact.com tagged event links. Within Impact.com, you can register individuals and organizations for affiliate marketing, and those registered will receive a commission based on the volume of sales they generate. ℹ️ Supported for Event Listings only....

Requesting an Exchange This section outlines the process for a customer to exchange a ticket. Customer signs in to My Tickets Tip: In addition to the section found in an upcoming event in My Tickets, customers may directly navigate to the exchange menu from a link found in order confirmation emails.   Locate the event you want to exchange and click ...

Log in to the Event Ticketing admin Select Reports from the menu at the top of the screen. Select the Summary Exports option on the left-hand side of the next page. Select the report in the dropdown that you would like to access. Specify event(s) and time range, and then select Export (CSV, PDF, or HTML Version)  ...

About Coupons "Coupon" is the catch-all term used to describe a code that provides access to a special offer. There are five basic types of coupons: discount, presale, automatic, complimentary, and reserve. Learn how to create coupons here: Create a Coupon   Discount Coupons Discount coupons are used for discount offers. These coupons are applied pe...

When {n} (# or %) Tickets Have Been Sold (for a Specific Price Level) Click Select Price Level and click your preferred event. Click Make Selection to confirm and proceed. You will see a prompt to select the price level. Click the checkboxes for your preferred price level and then click Make Selection. Next, you'll need to specify your threshold: a ...

The Listing Editor is a tool for creating event listings, featuring a completely reworked page layout and a smoother checkout experience for your customers. Event Listings Video Tutorial Getting Started Create an event When you create a new event, an event page with the old layout and styles is still published. This page becomes your default listing...

With Agent, there are two types of notifications: Text/Email/Push notifications These are sent through various actions in Agent and deliver short, customizable messages to your recipients. You can also determine the frequency of these notifications to be hourly, daily, or weekly. Admin notifications Along with Agent, we've introduced our new notific...

Send an Email Enter the recipient's email address and click Add. You may repeat this step to continue entering more recipients. Next, you'll determine the Frequency you want to receive these email notifications. By default, we'll deliver an email every time the rule is activated; however, you can opt to compile all of these notifications into an hou...

Hi there, Haunt enthusiasts! We’re so excited for the fall season to begin, and we’re here to make sure that your event is set up for success! That’s why our expert team has put together a resource manual you can reference to ensure your ticket sales and onsite admission go off without a hitch. For more tips & tricks for setting up your event se...

The event reminder is an email we deliver to your customers 24 hours before your event. This email provides helpful information about the event, including ticket details and venue information. How it Looks The email contains the following information: Event Name When - The date and time of the event Where - A map of the venue's surrounding area (via...

About Application Forms Application forms are questionnaires that customers submit to event organizers. These applications are then reviewed by the event organizer, who can decide whether to approve or deny the applicant access to reserve tickets to a specific event. Create these forms to limit access to an event or to collect information about indi...

The TikTok Pixel is a powerful measurement tool that tracks your TikTok ads impact on your website. TikTok pixel is compatible with Event Listings only.   Getting Started You need your TikTok pixel ID. The pixel ID is usually 15-16 numbers long and viewable in your TikTok account. Learn how to create a TikTok tracking pixel. TikTok Pixel will fire o...

When using the Embed feature, it is essential to note the various levels of Marketing support. This is based on the selection of the below-embedded codes: Standard Version with Marketing Support Provides marketing support for additional Event Listings integrated Marketing Accounts.  Web Developer Version with JSON Output Provides a snippet that will...

The Series Dashboard consists of three new views that allow organizers to see detailed inventory information for their whole series and more easily navigate within the event series. Organizers can switch between Day, Week, and Month views to view summaries of ticket sales and remaining inventory without needing to navigate to specific child events o...

The reserved seating reporting feature allows event organizers to efficiently access and analyze detailed information about their event’s seating arrangements. Reports can be generated directly from the event’s admin interface, providing convenient, real-time access to critical data. Users can filter reports by various criteria, including seating ar...

The next section of the Reports Overview page is a table that houses all of your saved reports (as well as queued reports explained below). Each line lists basic info about each saved report and provides options to interact with them. Star/Favorite - Click the star icon to mark a report as a favorite. These starred reports will appear first in your ...

You can process split payments using the Box Office. This will allow you to accept payments in different tenders. Customer can now pay partially with cash and the remaining payment using their credit card or other acceptable payment source.  Note: This function is not enabled by default. Please contact your account manager or our support team to ena...

Leap Event Technology enables live event organizers to create better, more customized experiences for their ticket buyers and deeper, more profitable relationships with their sponsors through an integrated, industry-leading event technology solution. Event organizers of different sizes and across various segments use Leap for ticketing, marketing, f...

Note: Recurring holds must be set up before the event is created.   Set Up Recurring Holds Navigate to the Manage tab Go to Venues Click the Venue ID In the upper-right corner, select Manage Recurring Holds Choose your Seating Chart Click Manage Hold Types > Add Hold Type  Click Add/Remove Recurring Holds Select the hold category Select the seats...

Wallet is an Apple iOS app that stores barcodes for event tickets, boarding passes, and other items. Activating Wallet for Your Events There is no additional activation or setup process for events that already have mobile ticket delivery enabled as an option. Customization Our Apple Wallet "ticket" is not currently customizable for color or changing...

Follow these steps to find an attendee using their barcode number. Steps Go to Events at the top of your admin dashboard, then click Event Overview next to your event. From the left sidebar, select Admissions. Click the Barcode Search tab and enter the barcode number in the search field.  ...

Welcome to the Marketing Dashboard! The following guide will help you understand the features of the dashboard. Features in the Marketing section have been organized into six categories on the dashboard: Marketing Accounts Email Campaigns Social Settings Tracking Tags Event Calendar Classic Checkout Widget Embedded Listings...

Use Twitter’s Universal Website Tag to capture users who land on your event listings. This integration allows you to track conversions and create remarketing lists in your Twitter Ads account. Use Twitter’s Universal Website Tag to track actions users take after engaging with your ads and, in turn, measure your return on investment. Twitter’s tracki...

  The Agent Tasks menu displays all of your created tasks. Tasks are grouped under the Account Defaults heading and by event. Account Defaults are the tasks that have been applied to all of your events. Creating an Agent Task Click New Task to start creating a new task. On this page, you can also see each task's basic details, including the respecti...

It is possible to create three different types of events within Event Ticketing: single events, event series, and event packages.  A single event is exactly that–one event for which customers can purchase tickets. An event series consists of events that recur on a regular basis (ex: hourly, daily, weekly). An event series allows many instances of th...

The Event Calendar is the page that lists all of your upcoming events. Managing the Event Calendar The Event Calendar menu, located on the Marketing Dashboard, enables you to set the URL and adjust display settings for this page. Seller Short Name - Enter the first part of the URL for your event calendar page. We recommend using the name of your mai...

This section displays a quick snapshot of helpful information about all downloaded events, as well as the number of successful scans validated by this device. You can also tap the Sync bar at the bottom of the page to force your device to sync all scan information with the system.  Please note: With a reliable Wi-Fi connection, the scanner should sy...

Ticket Exchanges can be customized in a number of ways depending on seller preferences.  Enable Tickets Exchanges Turns the Ticket Exchanges feature on and off. Turning the feature on exposes Ticket Exchanges in My Tickets and allows customers to submit their exchange requests with respect to the following settings.  Automatically approve valid exch...

Summary Exports is a tool that contains several report templates for a variety of features and data sets, including everything from basic event revenue to custom question responses. Summary Exports is located in the Reports section of the Admin. The following list outlines the reports included in the tool, as well as a brief description of what is i...

About Questions Create questions to survey customers and gather additional information during the checkout process. Questions can be set as optional or mandatory, and open-ended or multiple choice. First, you can click the dropdown and select the type of question you'd like to ask. These are the basic question types: Text - Enter the question in the...

Use Google Analytics to collect data from your website, your event listings, and any online marketing initiatives. For more info on GA4, visit: https://developers.google.com/analytics/devguides/collection/ga4   Set up GA4 in your Analytics Account Navigate to Google Analytics https://analytics.google.com After logging in or creating an account, sele...

Create dynamic price levels by scheduling a price level change. This feature automatically changes the price of a price level when a specific date is met.  Configuring the Price Change Step 1: Select the Events tab at the top of the admin panel. Step 2: Choose the event that you would like to edit, then click the 'pencil' edit icon: Step 3: Go to In...

This functionality is not enabled by default. Please contact support to have this enabled for your account.    Event Ticketing has two types of automatic reports: Daily Report (Every 24 hours)  You can set up automatic emails to be sent to any email that has a report of all activity for the past 24 hours.  Please keep in mind that it will be the las...

Flex passes enable you to offer customers a range of events to choose from, allowing them to bundle them together for a discount. Flex passes are great for season subscriptions, museums, and venues that organize lots of events with repeat customers. Note: Flex passes are only available for organizers who have access to the package and bundle tools. ...

Getting Started The Embedded Checkout feature allows you to sell tickets to any of your events on your organization's website. Note: You will need to have access to the HTML of your website or blog to use this feature.   Widget Description - This will be the title of your embedded checkout widget, only visible internally. Use this to keep track of w...

Assigning Coupons Access your list of coupons by visiting the Manage section and selecting the Coupons menu item. Check the boxes for any coupons you wish to apply to the same event(s). Click the Assign Coupons to assign your selected coupons to events of your choice. On the Coupon Assignment page, you'll notice the coupons you selected from the pre...

The customer blacklist feature allows you to deny tickets to any number of customers based on their email address. From the admin, select Customers > Customer Blacklist. Blacklist feature is available to all account owners by default Account owners can add additional users as needed Adding Customers to Blacklist Upload a Blacklist CSV The uploade...

The guest list is a live record of customers at any given event. Single Event To find your guest list for a single event: From the admin page, click the Events tab and find your event Click the title of the event to open the Event Overview page From the Event Overview page, click on Guest List near the top right Click Export Guests Event Series To f...

An access code is a coupon that grants access to inactive or hidden price levels on an event listing. You can share your access codes with limited audiences to offer special pricing or private ticket types. Access Codes do not work with Bundles. Access Codes are not compatible with Reserved Seating events that use the "Pick Your Own Seat" setting. A...

Embedded listings enable you to integrate the checkout process into your website seamlessly. This grants you greater control over the branding and overall look and feel of the ticket purchase experience. Note: You will need to have access to the HTML of your website or blog to use this feature.   Embed does not support redirect payment gateways (for...

This feature allows customers to easily request to exchange their purchased tickets for other tickets offered by the same seller, according to their respective exchange policy. 💡 Email support to enable Ticket Exchanges in your account.   Note: Self-service ticket exchanges are done by customers themselves. For information on swapping tickets (GA an...

When you scan a ticket, the scanner will display a notification to inform you whether the ticket is valid or invalid. If the ticket is invalid, the notification will provide some additional information about the problematic scan. Valid Ticket Invalid Ticket Valid - The barcode is valid for the event(s) downloaded onto the device and the ticket has b...

Located in the top right corner, POS Method (upper right) and Settings (click the gear icon in the upper right corner) allows you to make adjustments to Box Office preferences. These preferences are set per user, not for all users in your account.   Order Capture Method By default, the Order Capture Method will be set to In Person, but you can adjus...

Filters allow you to limit the information displayed in the report based on parameters you select. In other words, filtering results will only display rows that match your specific criteria. Add a Filter Locate the Filters block in the left toolbar and click Add Select the statement displayed to determine your match settings (i.e., whether you want ...

Two Factor Authentication (2FA) is an additional security level for your account. When enabled, after you login, you will be asked to verify yourself via a second channel.  Enabling 2FA protects your data and your customers data by requiring a second device in order to login. Setting up 2FA can be done from your account settings page: Settings > ...

The Scan Out Scheduler is a tool that allows users to configure Mass Scan Out tasks to run at a specific time. This will reset the Scan value for all included tickets so they can be scanned in again. Common Use Case For Mass Scan Out Scheduler A 4-day festival sold Weekend Passes that need to be scanned for valid entry every day.  After gates close ...

Reserve coupons are used to save designated seats in an order. These coupons are only applicable to reserved seating events and are not associated with discounts. Reserve coupons: Only work online, not in the Box Office Will not work for non-contiguous seats. Sequential seat numbers only.   First, you'll need to create an event and launch it so you ...

Refund Protection is enabled on all events for clients processing with Leap Merchant Services. Clients processing on their gateway may be eligible to contract with Protecht. Please contact support for an introduction to Protecht.   Basic Information Refund protection policies offer several benefits to you, the client, and the end customer. Refund pr...

Find it fast from any page in the admin! You can search for events, coupons, order IDs, customers, venues, and templates. Refer to the following articles for more information: Create a Coupon Customer Search Create a Venue Order Details...

Within each of the report types identified above, you’ll find a handful of report presets. These report presets open with a pre-built configuration of columns, filters, and groupings. Additionally, each report type has a basic report preset that allows you to build a report from scratch. This basic preset, called the [Report Type] Detail Report, is ...

When an exchange request is submitted (if auto-approval is disabled), you may review these requests in the Exchange Manager.  To get started, from the admin, select Customers in the top menu and locate Exchanges in the sidebar. The table displays basic information about all pending exchanges, such as a timestamp and the Order ID, for each exchange r...

  In addition to being able to search for venues and upcoming events in the search bar, events can also be displayed in different views using various filters and views. By default, the Events section displays your upcoming events in List View. There are two filters and three view options to customize the Events section. Venue Filter - This filter is...

Leap provides the ability to add third-party tracking tools such as Google Analytics (GA4) or Meta Pixel directly within the platform. However, we do not offer support or consultation for developing or interpreting your broader marketing or conversion tracking strategy.  For assistance with campaign setup, analytics interpretation, or advanced track...

What Is Axess? Axess is a mobile ticket scanning app for Leap Event tickets.  Download our Axess Guide.   Download the App Features within Axess, like RFID scanning, rely on NFC capabilities, necessitating a device equipped with NFC. Search for “Axess” in the Apple App Store or Google Play Store on your device Tap Install to begin your download Once...

We recommend using Google Chrome to access the Admin and Box Office . Download Google Chrome...

Use AdRoll Retargeting to show ads across platforms and devices to users who have already visited your event listings. Retargeting enables marketers to deliver ultra-personalized content to users who have previously visited their website. AdRoll assists in the retargeting process by turning site visitors into customers and creating loyalty through i...

We offer the option to rent or purchase hardware. This allows you to streamline your event management process and provide a smooth experience for your staff and attendees. The availability of rental hardware can fluctuate based on demand and location. We suggest contacting our support team as soon as possible to ensure you receive the hardware you p...

We’re so excited for the Summer season to begin, and we’re here to ensure that your event is set up for success! That’s why our expert team has compiled a resource manual you can reference to ensure your ticket sales and on-site admission go off without a hitch.   You can also sign up and join our Event Ticketing Classrooms here. Our classrooms cove...

Download your tickets Before you attempt to scan, please make sure you have followed all of the instructions in section 1, Getting Started with Axess / Device Setup   Activate the Scanner Tap Launch Scanner to open the main scanner view, which displays a viewfinder of your device’s camera. You can also tap the square target icon in the top right to ...

New to Event Ticketing and looking for training? Been around for a while, but want a refresher or to learn about system updates? Please register for one of our live trainings and hear from a pro on navigating and mastering the admin, marketing your events, best practices on-site, and more!  Click here to register....

Upsells can be configured within the admin and assigned to one or more event listings. This will offer additional items to ticket purchasers (using an assigned listing) before completing checkout.  Depending on the configuration, upsell offers could include additional tickets to the same carted event or tickets for other events. Cart Mode is require...

Download our Design Tips PDF to learn more about designing templates, tickets, and other event customizations: Design Tips PDF. These design specs are for Event Ticketing Classic Listings. For details on our Event Listings, please visit:  Event Listings & Checkout    ...

Each event must have a related venue. Creating a venue allows us to properly set up your event page and provide your customers with easy directions via Google Maps. Venue Name. Enter the name of the venue. This will be visible to the public. Address, etc. Enter the venue's address, as well as the correct time zone. This field will automatically quer...

Your password must be a minimum of 8 characters and contain at least 3 of the following requirements: Upper Case Letter Lower Case Letter Number Special Character Before you can reset your password, please make sure you have access to the inbox for the account's email, as you will receive the reset link there. https://admin.showclix.com/forgot...

Cart Mode enables online ticket buyers to purchase tickets for multiple events (from the same seller) in a single transaction. Cart Mode is disabled by default. Please contact support to have Cart Mode enabled.   Using Cart Mode Select Cart Mode in the Settings menu Adjust the Cart Mode Enabled setting to turn the feature on/off Adjust the Checkout ...

Create a customized page template to add your colors, logo, and social media connections to your classic event page. Color Preset - Select a starting color scheme for the page. You can override these colors and background styles with the other options below. Preview - Check out a basic preview of the color scheme for the elements on the page Name - ...

Now that you’ve constructed your perfect report, you’ll want to make sure you save or export it for future use. You can choose to export the report immediately or save this configuration and return to the report later. Exporting a Report To export the report: Click Export CSV in the top right Your report download will begin immediately Exported file...

Order Details is the resource for every ticket purchase associated with your account. There is a unique page for each purchase, and it includes everything from receipt details to custom question responses. From here, you can also access info for specific ticket barcodes and check the scanning status of any tickets on the order. The tools section is ...

Important ⚠️ Important Note: Boca Printers/Drivers are incompatible with Windows devices that use ARM chips.   If you are running into trouble with your thermal printer (this is typically a BOCA printer) please use the following steps to troubleshoot: Step 1  Hit the test button on the printer. This will verify that the printer itself is working pro...

You can access the following options from the Settings menu (found in the top right dropdown): My Account - Edit your user settings and change your registered email address and/or password All Users - (Only available to the account owner) Add and edit users on the account. Once you reach the page, add a new user by clicking Add Additional Users.  If...

A report schedule is a recurring delivery of a saved report, sent via email to admin users or to non-users. Each time the report is scheduled to deliver, it will run the latest up-to-the-minute data and send the report at the previously scheduled time. If you make any changes to the saved report, these changes will be reflected in future deliveries ...

If you’re running big reports on large amounts of customer, ticket, or sales data, you may have encountered the following prompt during the report setup process: If you see this prompt, we will pause the submission and ask you to complete your configuration first. Before you submit the report, you can add and edit columns, manage filters and groupin...