Hi there, Haunt enthusiasts!
We’re so excited for the fall season to begin, and we’re here to make sure that your event is set up for success! That’s why our expert team has put together a resource manual you can reference to ensure your ticket sales and onsite admission go off without a hitch. For more tips & tricks for setting up your event series, check out our upcoming Webinars. Register here!
Ticket Sales
On-Site Sales
To help mitigate queuing at your haunted attraction, consider placing posters with a QR code to your online event listing within your box office line. You can use an online QR code generator to convert your online event page link into a QR code, enabling your customers to purchase tickets on their mobile devices and skip the line!
Exchanges
Will you allow customers to exchange their tickets for another date and time if they cannot make their original date? If so, we encourage you to take advantage of our self-service exchange feature.
Check out our help articles that will walk you through how self-service exchanges function and how you can enable them for your customers:
High-Volume Sales
If you use your own merchant processor to process sales, we highly recommend contacting your provider to ensure your account is prepared for high-volume transactions over a short period. For certain merchants, the sudden onset of mass transactions (like on opening night!) can trigger fraud alerts, so make sure your credit card processor is ready.
For Authorize.net customers specifically, double check your velocity filters to ensure your account isn’t limiting transactions by hour or day.
Hardware
We are excited to announce a new partnership with Vernon to service hardware needs for Leap clients. Visit https://www.vernoncomputersource.com/leap-request-form/ for information on rental equipment. Personal devices are also eligible for onsite use - the same set-up for scanning and selling still applies! We recommend testing all equipment at least two weeks before your first event. If you have further questions, please contact us.
Scanning Tickets
Download our free ticket-scanning app, Axess, from the Apple App Store and Google Play Store. Log into the app with your credentials or create additional users specifically for scanning. Creating specific users for each scanner can be helpful if you’re looking to report on data for each device to understand where most of your traffic is.
The following guides will tell you everything you need to know about using the app:
Box Office Sales
You can access the Box Office through your web browser, or download our Box Office app on your iPad or Android tablet. Check out our Box Office support guide for help getting started.
Operations
Now that you’ve got your equipment let’s make sure you’re fully set up to operate!
Charge your devices
This is an incredibly important (yet sometimes overlooked) step. We recommend plugging your devices into their chargers, then into a surge protector. Note that devices could take a few hours to fully charge, so don’t wait until the last minute!
Check Wi-Fi
Make sure you have a good Wi-Fi connection. All of your devices will need Wi-Fi to function properly. If you can’t connect to WiFi, you will need to use a mobile hotspot. A good way to test your Wi-Fi connection is to:
1. Set your ticket scanner in the area you’ll be scanning tickets
2. Process an order in the Box Office, wherever your box office window will be
3. Scan the ticket you purchased where you’ve placed the scanner
This will ensure that your WiFi is strong enough to keep the scanners syncing new ticket purchases.
Set up Hardware
Open and test all your hardware by doing the following:
Set up scanner users (if you have individual users for each scanner)
Log into all of your scanners
Test that you can scan newly purchased tickets
Open the Box Office interface on your computers by logging into the admin and choosing the “Box Office” tab at the top of your page
Check that all of your ticket types are priced correctly and available for sale.
Set up and test your Boca Printer (if you’ll be printing thermal tickets)
You’ll need to have the proper printer driver installed on your computer before you’ll be able to print; you can find the links to download the drivers here in our help article
Make sure that Sidekick, the application that helps you print thermal tickets, is up to date; you can follow these instructions on how to print tickets on your thermal printer and this guide if you need to install Sidekick on your device
If you are using Credit Card swipes in your Box Office set up, do a test run to make sure it is still compatible with your merchant account.
Magswipe devices are no longer officially supported for customers that use Stripe. Box office transactions can still be performed, but most card info must be manually typed.
To comply with industry standards, clients using Stripe gateway in the box office need to use EMV readers for all card details to populate through the card reader. Please contact support if you need help replacing an incompatible magswipe, or have further questions about using an EMV terminal with Leap Merchant Services.
Having trouble setting up your Boca or printing tickets? Check out our extensive Troubleshooting Guide!
Questions
If you have questions, please reach out to support.