Leap Merchant Services is our next-generation payment solution, powered by Stripe's best-in-class technology. It's easy to use and saves you time, so you can focus on delivering results for your organization. Competitive rates with a simplified pricing model, quick payout times, and a less complicated settlement process mean you have more control over your budget. With greater reliability, ease-of-use, and efficiency than ever before, you’ll be able to:

• Streamline your costs by processing mail and phone payments without a terminal*
• Receive faster payouts with direct deposits
• Get Leap's chargeback management and built-in fraud mitigation

What’s even better? There’s no learning curve; this upgrade is fully integrated with Event Ticketing alongside the features and tools you already know and love.

Have more questions? Read on for our FAQs, and if you don't find your answer here, submit a support request, and we'll be happy to help.

*terminals are still required for in-person transactions.

FAQs

Why should I migrate from my current payment processing solution to Leap Merchant Services?

Best-in-Class: Leap Merchant Services, powered by Stripe, offers best-in-class payment processing technology that delivers safe, secure, and reliable transactions, along with continued innovation to ensure your payment solution stays ahead of the curve in today’s rapidly changing environment and meets the needs of your organization. Key benefits include:

• Improved efficiency with more automation (e.g., PCI compliance) and time savings
• Increased revenue with more convenience for your patrons and donors
• Better data management to improve ongoing tracking/reporting

Ease-of-Use and Reliability: The bottom line is that we’ve heard you. Saving time with a reliable and straightforward settlement process is a top priority. We’re committed to continually evolving solutions to meet your needs.

We’ve Got Your Back: We’re committed to delivering a highly valued payment solution, and with our merchant services solution, our team of experts has your back. From initial onboarding and setup to ongoing compliance management and chasing down chargebacks, our team is here to simplify payment processing so you can focus on selling more tickets, raising more funds, and creating a delightful experience for your attendees.

Is Leap Merchant Services PCI compliant?

Yes! Through our best-in-class payments technology partnership with Stripe, Leap Merchant Services provides a leading PCI-compliant solution with improved data management that saves you time and provides peace of mind for you and your customers. That means we take care of the paperwork for you - no more annual audits, no more annual PCI compliance attestation forms, and no more fees for non-compliance.

Does anything change for my online buyers/donors?

Nothing will surprise your attendees, no. The payment forms your patrons use to enter their credit card details when they buy tickets or donate online will look and work like they do today.

How will my access change?

All your data is in one place. With Leap Merchant Services, you will no longer need to maintain multiple logins in different systems to process payments, run reports, or view payment activity; everything is consolidated within Event Ticketing.

Is there a setup fee?

Nope! There's no cost to switch to Leap Merchant Services other than purchasing your new terminals.

Can you tell me more about these new terminals?

You bet! We've got a whole article about the terminals, which includes a set of terminal-specific FAQs.

How long does it take to get up and running?

A lot of that depends on you! The actual switchover from your current processor to our merchant services takes approximately one minute, and our team will handle this for you at a predetermined time.

The rest can vary depending on how quickly you finish your portion of the steps (signing the contract addendum and completing your online onboarding).

Then it's just scheduling an available cutover time with our team, typically on a Monday morning. If you're currently processing in-person transactions, you'll probably want to wait until you have your new terminals, which can take a week or so to arrive after you place the order with us.

As an approximate estimate, it typically takes around 2 weeks from when a client first reaches out to us, to when they go live with Leap Merchant Services.

Do we need to pause online sales when we switch?

Nope! You can keep selling tickets during the transition. We wouldn't recommend scheduling the cutover in the middle of your biggest on-sale of the year, but it won't interrupt your normal operations at all.

The only time an attendee might encounter an issue is if they were in the middle of entering their credit card details into your online payment form when the cutover occurs. And even if that happened, they'd see an error telling them to try again.

We would recommend scheduling the cutover for a low-volume time so that your internal staff has enough time to pair and test the new terminals. However, this is somewhat flexible, as you can always key transactions directly into Event Ticketing if necessary.

This all sounds great, and I’m ready to make the switch. How do I get started?

We know your time is scarce and valuable. Therefore, we’ve designed a simple process for moving from your current processor to Leap Merchant Services:

Contact support to request an addendum that adds Leap Merchant Services to your existing contract.

Once the addendum is in place, you can set up your Leap Merchant Services account with a quick onboarding process accessed within Event Ticketing. This is a much more streamlined process than past onboarding experiences and can be done at your convenience within minutes.

Once you’ve completed your onboarding, confirm your scheduled date to cutover to Leap Merchant Services and we’ll take care of the rest.

And that’s it! We’ll have you up and running in no time with simpler, easier-to-use payment services, giving you more time to focus on delivering results for your organization.