The Questions admin item provides access to all of your questions, allowing you to apply or export reports for multiple questions at once.
You can also manage and apply questions on the Event Overview for any upcoming event.
Did you know? You can arrange the questions in your desired order by simply dragging and dropping them.
Assign Questions
When selecting where these questions will appear, you have three basic options:
- Per Price Level - Ask during checkout for selected events only when a certain price level has been included in the order.
- Per Event - Ask during checkout for selected events.
- Global - Ask during checkout for all upcoming events.
About Global Questions: Global questions are applied across every event on your account, as well as all newly created events. As a result, you cannot edit these questions on an event-by-event basis. Do not select this option if you plan to create an event where you do not want to ask a particular question.
- Select questions from the main Questions menu.
- Click Assign to...and select an option.
- If you choose Per Event or Per Price Level, you will be able to select events or price levels by using the Event Selection Widget.
- Visit the Event Overview for any upcoming event
- Click the Assign button for any price level or the event itself, and select questions to ask to customers of that price level or the entire event.
- Choose how often you'd like your questions to be answered:
- Once per Ticket: your question will be asked about every ticket in the cart. If you have 5 tickets in the cart, the question will be asked in regard to all five tickets (same question, five times.)
- Once per Event: the question will be asked only one time for each event in the cart (ie: if the guest has 3 events, your questions will be asked 3 times)
- Once per Sale: the question will be asked one time for the entire transaction no matter how many events or tickets you have in your cart.
- Choose where the questions should be presented:
- Online and Box Office: Questions will appear in your listing and in the Box Office
- Online Only: Questions will only appear in your listing online
- Box Office Only: Questions will only appear in the Box Office
- Choose whether the question is active or inactive
- If set to inactive, it can always be enabled later
- If set to inactive, it can always be enabled later
Note: Questions can also be set as required.
Exporting Question Responses
Click the Download Answers icon to generate a report for an individual question's responses.
Question columns can also be added in reporting.
The questions that can be added to reports depend on how they were assigned vs. the report type. Questions asked on a per-ticket basis can be added to Ticket Reports, and questions asked per order can be added to Order Reports.