Overview

The WisePOS E, manufactured by BBPOS, is an Android-based smart POS system with a 5-inch display that supports PIN entry on screen. It connects to your web-based or mobile point of sale (POS) application via Wi-Fi.

Similar in size to a smartphone, the WisePOS E can be used in-store as a hybrid countertop and handheld reader.

It supports EMV chip and tap transactions and mobile wallets like Apple Pay, Google Pay, and Magstripe.

Resource: Official Stripe Documentation.

Configuring the EMV  

When you receive your new BBPOS WisePOS E, the first thing to do is connect it to your Event Ticketing account.

1. Power on the EMV, connect with the DC power cable or USB cable
2. Connect the EMV to your network, either via ethernet or Wi-Fi
   1. Hardline internet connections are preferred
   2. On the EMV, swipe from the left of the screen and select Settings
   3. Enter the device admin code 07139
   4. Choose Network and connect to your network
      1. Note: the EMV needs to be on the same network as your Box Office devices
3. Select back to return to the main settings page and select Generate Pairing Code
   

   

The EMV will display a unique code that will be used to connect the terminal to the Event Ticketing Seller account. The pairing code appears as something like: oxygen-robot-space

Adding the EMV in the Admin

1. From the admin user dropdown, select Payment Terminal
2. Select Add Payment Terminal
   

   

3.  Name the EMV Terminal whatever is most functional. (ex: “Box Office 1”)
4.  Type in the code displayed on the EMV and Connect
   

   

Connecting the EMV to a Box Office User 

1. Select the settings drop-down menu in Box Office
2. Select Payment Readers
3. Select the Terminal that was set up in the Admin (ex: Box Office 1)

Completing a Test Order

1. Open Box Office
2. Cart a test ticket and select Check out
3. Under payment methods, select Terminal
4. The terminal will display that it is connected 
5. In Box Office, select Complete Order
6. The Transaction amount should display on the EMV

Important Notes

USA Stripe Accounts (by business domicile) must be processed on USA-purchased EMV readers, which need to process USA local currency.

UK Stripe Accounts (by business domicile) need to process on UK-purchased EMV readers to process UK local currency (GBP).

Troubleshooting

If the admin displays "Device needs to be re-registered."

You'll need to pair the device again within the admin.

1. Remove the EMV by clicking the X
2. Follow the initial steps in Configuring the EMV

You can learn more about device-specific issues in the EMV troubleshooting article.