Thermal printing uses heat instead of ink to print tickets for sale at outlets or at the door of an event. Leap offers thermal printing for clients who request it.

Thermal Basics

You can use a thermal printer for the following actions:

• Print existing individual sales from the Sales Details page in the Admin
• Batch print will call tickets
• Print new sales through the Box Office

Event Ticketing supports two types of printing: standard thermal tickets and tickets printed on an Epson receipt printer. See examples below. 

Receipt printed tickets are much less expensive: the printer is less costly, as is the paper.

Setting up Your Thermal Printer

If you have recently purchased a thermal printer, please contact support to set up thermal printing capabilities on your seller account. Once activated, please follow these steps to set up your printer:

Mac

https://www.bocasystems.com/documents/MAC_Driver_Install_Guide_2019.pdf

1. Please open the Driver Install Guide to download drivers and further instructions
2. Once the download is complete, follow prompts to complete the download successfully
3. Restart the device once finished

Windows

https://www.bocasystems.com/documents/WindowsDriverInstallGuide.pdf

1. Please open the Driver Install Guide to download drivers and further instructions
2. Once the download is complete, follow the prompts to complete the download successfully
3. Restart the device once finished

Note: If you are using computers from Leap, the drivers will be installed

Testing the Boca Setup

1. Ensure the printer is installed and connected to the computer
   • Check the computer’s printer/devices list to confirm the printer appears.
   • On the Boca printer: turn the power off for 5–10 seconds, then turn it back on.
2. Open Sidekick
   • Use the same browser for both Sidekick and the admin.
   • Confirm the printer appears in the Sidekick printer list.
3. Print a test ticket
   • In the admin, navigate to a customer’s order.
   • Click Ticket > Print Thermal.
   • Select the printer that matches what’s listed in the Windows Printer & Driver screen.
     • For example, if the printer shows "Copy 1" in Windows, select "Copy 1" from the dropdown.
4. The ticket should print within a few seconds.

Sidekick is an application that helps you print thermal tickets if you are experiencing issues printing from your browser. Please read this Sidekick guide to learn more.