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Ticket Scanning

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    • Getting Started with Scanning

      Redesign 2026 Please note that Axess is currently undergoing a redesign across both iOS and Android platforms. While you may...

      September 29th, 2025 1086 views 0 likes

    • Axess Settings

      This section allows you to adjust the behavior of the Axess scanning app. Android     iOS      ...

      September 29th, 2025 973 views 0 likes

    • Scanning Tickets

      Download Your Tickets Before you attempt to scan, please make sure you have followed all of the instructions in section...

      September 29th, 2025 645 views 0 likes

    • How To Search For Customers

      Use the Search tool to locate scan data for customers, attendees, orders, tickets, products and barcodes. After locating an order,...

      September 29th, 2025 789 views 0 likes

    • Scan Statistics

      This section displays a quick snapshot of helpful information about all downloaded events, as well as the number of successful...

      September 29th, 2025 587 views 0 likes

    • Scanning FAQ & Troubleshooting

      How Do I Charge My Device? You can charge your iOS device with an appropriate USB cable. The charging port...

      September 29th, 2025 898 views 0 likes

    • Using the U9000 Scanner

      Device Setup Press and hold the button on the top left side of your device to power it on. Wi-Fi...

      September 29th, 2025 467 views 0 likes

    Welcome to the Leap Event Ticketing Help Centre!

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