For detailed instructions on how to download and set-up Scanfast, please click here.

How Do I Charge My Device?

You can charge your iOS device with an appropriate USB cable. The charging port on the left-hand side if for USB-C cables, and the charging port on the top is for Micro-USB cables. 

My scanner repeatedly displays Ticket not Found

• Check DEVICE SETUP and confirm that the correct events are selected
• Check the Stats section to check the number of tickets on your device
• Reset your Wi-Fi connection and follow the DEVICE SETUP steps once again
• If using the camera to scan tickets, scan the 2D QR code instead of the 1D barcode. Depending on the autofocus capabilities of your scanning device, it may have difficulty identifying the 1D barcode.

My Scanner Displays Ticket Already Scanned on Unscanned Tickets

• Tap Settings and make sure that Checkout Mode is disabled.

My scan stats seem incorrect. / My scanner isn’t syncing to the system.

1. Confirm your Wi-Fi connection is working properly.
2. Visit Stats and tap Sync to force the device to sync all scan information with the system.
3. Return to the Device Setup menu and follow the steps to download your ticket information again.

My Scanner’s Camera Isn’t Focusing and Won’t Scan Barcodes

• Position the viewfinder further from or nearer to the barcode itself
• If possible, attempt to scan the 2D QR code instead of the 1D barcode
• Tap the gear icon and activate the flashlight in low-light surroundings (on supported devices)
• Some iOS devices allow you to manually focus the camera by tapping the screen while the camera is open
• If the ticket still cannot be read, use the Search option to locate and manually check in the ticket

I Accidentally Checked in Extra Tickets for An Order with Multiple Tickets

• Tap Search and enter the relevant customer or order information
• After locating the order, tap the tickets checked in by mistake and tap Check Out

Something Else Isn’t Working

• Make sure you are using the most recent version of ScanFast. Visit the App Store and tap Updates to see if there is a new version of the app available
• Restart your device. Restart your device. Hold the Home and Lock buttons down until you receive the option to power off.
• Read through our Scanfast guide and ensure your device is set-up properly. 

• Delete and reinstall Scanfast. Tap the icon until a small X appears; then tap that X to delete the app. Visit the App Store and download the app once again.
• Contact your Account Manager if you still experience issues.