Adding Ticket Fees

Please contact our support team if you are interested in adding additional fees to your events.

 

Additional Fees (per ticket) is a flexible framework for adding fees at the partner, seller, event, order, or ticket level.

Per ticket additional fees can be set up on Step 3 (Delivery & Fees) of event creation. 

Fees can also be accessed in the admin under the advanced section of an event.

  • Fee Name: Enter the name of the fee to display to the ticket buyer during checkout.
    • This name will appear in the Additional Fees column in reporting 
    • In most of the other reports, all additional fees are lumped together and reported as "Additional Fees" (including manual discounts).
  • Mode: Decide whether this fee should be applied only in online transactions, box office transactions, or both.
  • Price Level Selection: Choose to apply the fee to all price levels or choose specific price levels to use the fee on.
  • Apply Fee: Choose whether the fee is applied before or after discounts.
  • Include Service charges: Decide whether you want the fee to apply only to the ticket face value, or the face value + Event Ticketing (partner level) fee. Note: this will not cover all fees set up in the allocation table, only the service fees set up at the partner level. If service fees are covered in full, they will not be included in this price.
  • Fee Amount:
    • Choose whether the fee amount is fixed or a percentage.
    • Enter the fee amount.
  • Amount of fee paid by buyer:
    • Choose whether the buyer's amount is fixed or a percentage.
    • Enter the fee amount to be paid by the buyer.
  • Active: "Yes" enabled this fee, so it is charged during checkout. "No" disables this fee, so it is not charged during checkout.