Australia Client Support
Contact Information
(02) 8310 7566 Monday to Friday, from 9 AM - 5 PM (AEDT/AEST)
The Client Support Team serves all clients by providing email and phone support weekdays Monday – Friday, from 9 AM–5 PM AEST.
You can reach us at (02) 8310 7566 for assistance during the above hours.
If you cannot reach us during these hours, feel free to leave a message or email, and we’ll get back to you as soon as possible.
To request support via email, please reach out to clients@ticketbooth.com.au.
Most email requests are responded to within 4-6 business hours, and cases are escalated due to level of urgency, with issues regarding stopped sales or events happening within 24 hours of the origination email taking first priority.
Clients can also use our online support site, available at http://clienthelp.leapevents.com/ or by clicking the question mark button on the bottom left of the screen on each page of the admin.
In addition, after 6 PM AEST Monday through Sunday and every weekend and holiday, a Client Services agent is available to reply to urgent and non-urgent emails that relate to events within the next 48 hours.
Europe Client Support
Contact Information
+44 330 808 3307 Monday to Friday, from 8 AM–4 PM (CET/CEST)
The Client Support Team serves all clients by providing email and phone support weekdays Monday – Friday, from 8 AM - 4 PM (CET/CEST).
You can reach us at +44 330 808 3307 for assistance during the above hours.
If you cannot reach us during these hours, feel free to leave a message or email, and we’ll get back to you as soon as possible.
To request support via email, please reach out to clients@leapevent.tech.
Most email requests are responded to within 4-6 business hours, and cases are escalated due to level of urgency, with issues regarding stopped sales or events happening within 24 hours of the origination email taking first priority.
Clients can also use our online support site, available at http://clienthelp.leapevents.com/ or by clicking the question mark button on the bottom left of the screen on each page of the admin.
In addition, after 6 PM (CET/CEST) Monday through Sunday and every weekend and holiday, a Client Services agent is available to reply to urgent and non-urgent emails that relate to events within the next 48 hours.
New Zealand Client Support
Contact Information
+64 9 801 6071 Monday to Friday, from 9 AM– 5 PM (AEDT/AEST)
The Client Support Team serves all clients by providing email and phone support weekdays Monday – Friday, from 9 AM– 5 PM (AEDT/AEST).
You can reach us at +64 9 801 6071 for assistance during the above hours.
If you cannot reach us during these hours, feel free to leave a message or email, and we’ll get back to you as soon as possible.
To request support via email, please reach out to clients@ticketbooth.co.nz.
Most email requests are responded to within 4-6 business hours, and cases are escalated due to level of urgency, with issues regarding stopped sales or events happening within 24 hours of the origination email taking first priority.
Clients can also use our online support site, available at http://clienthelp.leapevents.com/ or by clicking the question mark button on the bottom left of the screen on each page of the admin.
In addition, after 6 PM (AEDT/AEST) Monday through Sunday and every weekend and holiday, a Client Services agent is available to reply to urgent and non-urgent emails that relate to events within the next 48 hours.