The reserved seating reporting feature allows event organisers to efficiently access and analyse detailed information about their event’s seating arrangements. Reports can be generated directly from the event’s admin interface, providing convenient, real-time access to critical data. Users can filter reports by various criteria, including seating area, row, price level or category, and seat status, offering flexibility to focus on the information most relevant to their needs. 

The reports are versatile, enabling users to view the data on-screen for quick insights or download it as a CSV file for further analysis. Whether your event uses a sectioned or non-sectioned seating manifest, the reserved seating reporting feature accommodates both layouts seamlessly. 

Accessing The Reports

A Seating Reports button will be under the sidebar menu on your reserved seating event.

1. Click Seating Reports to see the list of reserved seating reports.
2. Click on the view link for the desired report you wish to run.

Report Types

Seating Manifest

Pulls the manifest from the UI to see how the integration is built on the map.

Seats Manifest and Status

Pulls the manifest from the ticketing tables with the ability to display hold type, order ID, and email.

Filters

When selecting a report to run/view, the system makes an API call to retrieve all available filters for your event manifest.  

Those filters are Sections, Rows, Price Level/Category, and Seat Status.  

After you have selected all your filters, click the Run Report button to move forward to the final report page.

FAQs

When Selecting Filters & Running Reports

• You may click the Select All / None box to bulk-check or uncheck boxes.
  • Note: Unchecking all boxes in a filter is equivalent to checking all boxes in that particular filter option.
• When you go back or click to edit your filters on the final report screen, you will be returned to the filters screen, and all of your previously selected filters are still in place!
  • This is also used if you need to go back and re-run the same report. Click "edit filters" and "run report" again for an updated report.
• If you run a report and instead see this message: "System is busy. Please try again in a few minutes," you can usually re-attempt to run the report in about 5-10 minutes.
• You will see the message below if you run a report with no results.
  • No Data. There was no data in this report with the filters applied.
    • This is to inform you that, in this scenario, you ran a report on all held seats in price level 100. The report indicates that no seats are held at price level 100, which is why you received this response.
      

      

Sample Scenarios for Selecting Various Filter Options in Section Manifests

Select the entire manifest (leave all boxes checked or unchecked):

Select just the held seats in Section 101:

Select just the seats in Section 201, Row B:

What do 'available', 'unavailable', or ‘held’ seat status mean?

The terminology for available, unavailable, and held seat status may vary depending on the report.

• “Seating Manifest” & “Seats Manifest and Status”
  • Available
    • Seat available to be sold or put on a hold type.
  • Unavailable
    • Sold or booked seat.
    • Any seat that was "toggled" as unavailable (vs available) on the "view seating inventory" manifest management screen.
  • Held
    • Reserved by token (someone has a seat in their cart).
    • Held by a hold type (i.e., box office or band hold).
    • Held by a "reserved coupon code."

Viewing The Report

On the final report screen, there are various features:

• Report details (red arrow)
  • Event name
  • Event ID
  • Venue
  • Event date
  • Date/time that this report was run
• Filters (green arrow)
  • Displays the filters currently used to run the displayed report.
• Edit filters and download CSV buttons (blue arrow)
  • Edit filters will return to the filters page to edit filters, or when on the filters page, click run report to re-run the report.
  • Download CSV will download the displayed report, report details, and filter information into a CSV file.
    

    

At the bottom of the page is the count for the number of pages and previous and next page buttons.

Select ticketing table reports (like the Seats Manifest and Status report) will have a column for the Order ID and Hold Type.

The order ID is a clickable link to open the order in a new browser tab.

General Admission Summaries

When running a report on a venue with general admission sections, the final report will sum/count as noted below.

UI-based reports (such as the Seating Manifest report) will sum/count the available, unavailable, and held number of general admission tickets.

On ticketing-based reports (such as the Seats Manifest and Status report), filter by the general admission price level/category to sum/count the available and unavailable toggles. Then, display each unavailable sold ticket along with the order ID.  The Row column will reference all general admission sections on the manifest. 

Booths and Tables

Booths and tables will be reported in the section column on non-section manifest reports.

On section manifest reports, tables will still report as built in the section/row/seat column.  A reminder that booths are not recommended on section manifests.

Examples of Export to CSV

Samples of various CSV export scenarios where you may add a filter and a subtotal formula to the grid.

Note that the report details, along with the seating information, are also exported on all reports.

Report of only holds

Report of only the General Admission Pit for a summary count

What about non-section manifests?

Reporting will also work as expected for non-section manifest events, displaying holds, sold ticket order IDs, General Admission summary counts, etc.

To narrow it down to a section, you must filter by the desired price level/category.