Select My Seats (Seat Selection)

Table of Contents

Activating Select My Seats Details Event Page Seat Map

Select My Seats is a feature that generates an interactive map during the checkout process, which allows customers to select specific seats.

Activating Select My Seats

You can enable the feature on a new or existing reserved seating event.

Set the Seating Type to Reserved Seating (only usable if a reserved seating chart for your venue has been created by client support)
On Enable Seat Selection, click Yes to activate the seat map
Don't forget to save your changes at the bottom of the page!

Note: You must select Reserved Seating to display the Enable Seat Selection option.

When enabled, the feature slightly alters the appearance of the event page and the checkout process
From the menu below, customers can choose to select specific seats with the Select My Seats button, which opens a new page with the venue's interactive seat map
Alternatively, Find Best Available displays a new menu. The customer selects a section with the drop-down and allows the system to reserve the best available seats automatically.
Customers can abandon the seat selection process by going back to the event and let the system select the best available seats by clicking Select the best available seats

When Select my seats is enabled, an interactive seat map is automatically generated to allow customers to choose specific seats
Reservations are made in real time. This means that reservations are only cancelled if the checkout timer expires before the customer completes the checkout process, preventing multiple users from simultaneously reserving the same seat.
Customers can deselect seats by clicking the seat on the map or by clicking X in the Order Details section
Price level information can be viewed below the map in the Order Details section