Download Your Tickets

Activate the Scanner

Tap Scan to open the main scanner view, which displays a viewfinder of your device’s camera. You can also tap the square target icon in the top right to activate the scanner at any time.

Start scanning!

• Position the scanner within 6-8 inches of the ticket
• Locate the barcode within the guided corners in the app’s viewfinder
  

  You may need to adjust the distance or lighting to allow the camera’s aperture to focus correctly. See the FAQ for more information.

   
• When properly focused, the scanner will automatically detect the barcode.
  

  Some iOS devices allow you to manually focus the camera by tapping the screen while the camera is open.

   

When you scan a ticket, the scanner will display a notification to inform you whether the ticket is valid or invalid. If the ticket is invalid, the notification will provide some additional information about the problematic scan.

Scan Responses

• Valid - The barcode is valid for the event(s) downloaded onto the device and the ticket has been successfully validated.
• Invalid (Ticket Already Scanned In) - The barcode is valid for the event(s) downloaded on the device, but it has already been scanned.
• Invalid (Invalid Ticket Type) - The barcode is not valid for one of the accepted price levels for the event.
• Invalid (Ticket Not Found) - The barcode is not valid for the event(s) downloaded on the device.
• Invalid (Ticket Void) - The barcode is no longer valid for the event(s) downloaded on the device.

The message will quickly disappear and return to the viewfinder, allowing you to scan the next ticket.

For Mobile and Receipt Barcodes

• Once the scanner has validated the barcode, the app displays a menu with all tickets associated with that order.
• Tap Check In All to validate all tickets at once, or tap individual tickets and tap Check In to select the tickets that you want to validate at this time
• For tickets that have already been validated, you can tap Check Out to allow the ticket to be scanned later

Learn How To Search for Customers with Axess.

Scan Settings

Scan-specific settings can be accessed by clicking the gear icon in the top right corner when scanning tickets.

• Check Out Mode - Turned off by default, this setting will make the device check tickets out rather than in
• RFID Mode (Android Only) - Switches the device from barcode scanning to the device's own built-in RFID reader — the one inside the handheld, not a Janam pedestal or an external reader.

  • RFID

    RFID scanning can only be used with approved RFID chips that have been provisioned in advance by Leap. Please get in touch with your Account Manager if you are considering using RFID for your event.

     
• Flashlight - Turned off by default. This setting activates the flashlight, which assists the camera scanner in low-light settings.
• Vibrate on Scan - Enable to make the device vibrate when a ticket is scanned.
• Sound on Scan - Enable to emit a sound from the device when a ticket is scanned.
• Battery Saver Mode - When enabled in Scanner Settings, the camera automatically turns off after 30 seconds of inactivity. Tap the screen to wake it up and resume scanning.

Note: The scan history can be accessed via the scanning/camera screen.