Axess supports the Linea Pro 7 on iOS only. This article covers setup, scanning, and troubleshooting for Leap sellers using a rented Linea. For the hardware itself, read Linea Pro 7 Rental Scanner Hardware (LP7-ZS2D-PH7).
Setting up Axess
Go to the App Store and get Axess
Connect to WiFi, or to a cellular data network if WiFi isn't available
Sign in with your Leap login credentials
Select the events you want to scan, then tap Download Tickets
An internet connection is required for setup, configuration, and downloading tickets. After that, the app scans offline. An offline device won't get updates from recent sales, other scanners, or Admin changes.
Camera Mode and the Linea
Attaching the Linea deactivates Camera Mode automatically. Axess then shows the scan graphic and "Ready to scan" instead of the camera viewfinder.
Under Scanner settings (top right toggle), Camera Mode stays adjustable while the Linea is attached:
Enable Camera Mode to disable the Linea and scan with the camera
Disable Camera Mode to re-enable the Linea
With no Linea attached, the toggle stays on and can't be changed. Battery Saver Mode has no effect while the Linea is in use.
Scanning tickets
Hold the barcode 6 to 8 inches from the scanner
Hold either scan button until the imager reads the barcode
Scanner responses
A successful scan returns one of three results:
Valid — the barcode covers one person and is checked in
Order Details — the barcode covers multiple people. Tap Check-In All, or select tickets and tap Check In
Invalid — the barcode isn't good for entry, with one of these reasons: Ticket Already Scanned, Invalid Price Level, Ticket Not Found, or Void
Searching for ticket buyers
Tap Search to browse customers
Enter a customer's name, confirmation number, or barcode ID
Tap the customer's name, then tap Check-In All, or select tickets and tap Check In
Troubleshooting
The Linea doesn't scan
Hold either scan button to wake the unit from sleep
Under Scanner settings, confirm Camera Mode is off
Check the charge with the battery status button
Soft reset the unit
Every barcode reads Ticket Already Scanned
Under Scanner settings, disable Check Out Mode
Every barcode reads Ticket Not Found
Confirm the correct events are downloaded
Check the downloaded ticket count, and download the events again if needed
Barcodes are hard to read
Start about 6 to 8 inches away, then move the device back slowly while scanning
Camera scanning works poorly for 1D barcodes and in low light, so use the imager
An event isn't in the download list
Only upcoming events show in the list
Swipe down to refresh
General device troubleshooting
Restart the iPhone
Check the App Store for an updated version of Axess
