About Coupons

"Coupon" is the catch-all term used to describe a code that provides access to a special offer. There are five basic types of coupons: discount, presale, automatic, complimentary, and reserve.

Learn how to create coupons here: Create a Coupon 

Discount Coupons

Discount coupons are used for discount offers. These coupons are applied per ticket, and can be used online or at the box office. Discount coupons can be applied as a flat discount or a percentage taken off the total cost.

Refer to: Creating A Discount Code 

Presale Coupons

Presale coupons are used to grant access to event tickets prior to the officially designated date and time when tickets will be publicly available.

Refer to: Creating a Pre-Sale Code 

Automatic Coupons

Automatic coupons are used to provide a discount when the total face value of tickets selected reaches the designated amount. For example, if you offer a $5.00 discount on orders of $100.00 or more, a customer receives the $5.00 discount once the order reaches $100.00 (not including fees).

Refer to: Create an Automatic Coupon 

Complimentary Coupons

Complimentary coupons are used to provide free tickets by waiving the face value and all associated fees. (The event organizer still incurs back-end service fees on all comp tickets issued.)

Refer to: Create a Complimentary Coupon 

Reserve Coupons

Reserve coupons are used to save designated seats in an order. These coupons only apply to reserved seating events and are not associated with any discounts.

Refer to: How to Create a Reserve Coupon 

Access Codes

Access codes grants customers access to inactive or hidden price levels on an event listing. You can share your access codes with limited audiences to offer special pricing or private ticket types.  The most important thing to remember is that when using access codes, you need to build price levels that are hidden online before you can build an access code.

Refer to: How to Create an Access Code